These shipping and delivery conditions apply to goods orders via the RAEDBOX GmbH online shop. The shipping costs and delivery options displayed in the Shopify checkout before you complete your order are decisive; the information below is provided for pre-contractual transparency.
Delivery areas
We currently deliver to the following regions where selectable in checkout:
- Austria (all federal states)
- Germany and other EU countries where offered in the shop
- No delivery outside the countries displayed in checkout
Shipping costs
All prices are in euros and include statutory VAT. Final shipping costs are calculated in the checkout and displayed before purchase.
- Austria – standard shipping (parcel): €4.90
- Austria – free shipping from €75.00 order value (after discounts, excluding shipping)
- Germany & EU – standard shipping (parcel): €9.90
- Pickup at RAEDBOX studio Linz (Friedhofstraße 4, 4020 Linz): free
Delivery times
The delivery period begins after payment is received or confirmed and after we dispatch your order confirmation. For advance payment, the period begins upon receipt of payment.
Delivery times are business days (Monday–Friday, excluding public holidays at the delivery location).
- Austria – standard shipping: 3–5 business days after dispatch
- Germany & EU – standard shipping: 5–10 business days after dispatch
- Studio pickup: usually 1–2 business days after order confirmation, if the item is in stock
Carriers & tracking
Shipping is handled by parcel or logistics providers we commission (e.g. Austrian Post, DPD, or comparable carriers – depending on availability and destination).
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where supported by the carrier.
Studio pickup
You may pick up your order at the RAEDBOX studio in Linz during opening hours after prior appointment or email notification. Please bring your order confirmation.
No shipping costs apply for pickup. Goods are available for collection after full payment.
Partial deliveries, delays & undeliverable shipments
If an item is temporarily unavailable, we will inform you by email. Partial deliveries are permitted where reasonable for you; we bear any additional costs for partial deliveries.
In cases of force majeure, strikes, supply shortages, or other unforeseeable events, delivery times may be extended appropriately. We will inform you promptly about material delays.
If a shipment cannot be delivered because you are unavailable or the address is incorrect, we will contact you to resolve the issue. Uncollected shipments may be returned to us after the retention period; reshipment may be chargeable.
As of August 2026. We may adjust shipping costs and delivery times for objective reasons (e.g. changed carrier rates). The checkout always shows the conditions valid at the time of order.