Terms & conditions

§ 1 Scope

These GTC apply to all contracts between RAEDBOX GmbH (hereinafter “RAEDBOX”, “we”) and consumers and business customers (hereinafter “customers”, “you”) regarding the use of our studio, training services, memberships, courses, coaching services, bookings via our website and the Eversports booking system, and the purchase of goods via our online shop.

For the online shop, the provisions in § 12–§ 14 apply additionally. In case of conflict, shop-specific rules for distance sales of goods take precedence where applicable.

§ 2 Contractual partner & contact

RAEDBOX GmbH, Friedhofstraße 4, 4020 Linz, Austria. Company register number: 403138a, register court: Landesgericht Linz, VAT ID: ATU68215647. Managing director: Lisa Pühringer.

Contact: office@raedbox.eu, +43 660 49 60 211. Further company details are available in the legal notice.

§ 3 Services

RAEDBOX operates a fitness and health studio (Health & Performance Club). Services include group training, strength and endurance training, courses, open gym, coaching, and – where offered – trial sessions, trial months, and 10-week courses.

In our online shop we offer – where available – goods such as apparel, performance products, and comparable items. Type, scope, and availability of individual training formats are defined by the current description on the website, in the schedule, and by the applicable price and product information in Eversports or the online shop.

§ 4 Conclusion of contract

A contract for studio services is concluded when you accept an offer from RAEDBOX – for example by purchasing a membership, booking a product or training session in Eversports, written confirmation, or by commencement of service delivery after prior agreement.

For online shop purchases, product presentations on our website constitute a non-binding invitation to purchase. A contract is concluded when you complete the order process in the Shopify checkout and we accept your order by sending an order confirmation email. Until acceptance, we may reject orders, in particular in cases of obvious errors, price discrepancies, or supply shortages.

Offers on the website, in Eversports, and in the online shop are non-binding unless expressly marked as binding. Errors and misprints are reserved.

§ 5 Prices & payment

Prices in euros including statutory VAT as displayed at the time of contract conclusion apply unless stated otherwise.

Payments for studio services may be made – depending on the product – by direct debit, credit card, bank transfer, or other payment methods offered in Eversports or at reception.

For online shop orders, the prices and shipping costs displayed in the checkout are decisive. Payment is made via the payment methods offered in the Shopify checkout (e.g. credit card, Shop Pay). The purchase price is due upon conclusion of the contract unless stated otherwise in the checkout.

In the event of late payment, we are entitled to suspend services until outstanding amounts are settled and to charge statutory default interest.

§ 6 Term, cancellation & pause

Term, notice periods, minimum contract duration, automatic renewal, and pause options are defined by the selected plan or product in Eversports or by individual agreement.

Cancellations must be submitted in text form (e.g. email to office@raedbox.eu) unless the product expressly provides another procedure.

A right to pause, refund, or transfer to third parties exists only if expressly included in the selected plan.

§ 7 Trial sessions & introductory offers

Trial sessions and comparable introductory offers serve as a getting-to-know phase. Participation requires prior registration and compliance with our health and conduct guidelines.

Trial sessions are – where indicated – free of charge or subject to the communicated conditions. There is no entitlement to repeated free trial sessions.

§ 8 Health, participation & liability

Participation in training is at your own responsibility. You confirm that you are fit to train and agree to inform us before training of relevant health restrictions, injuries, pregnancy, or comparable circumstances.

RAEDBOX is fully liable in cases of intent and gross negligence and for damage resulting from injury to life, body, or health. In cases of slight negligence, we are liable only for breach of essential contractual obligations, limited to foreseeable, typical damage.

We accept no liability for items and valuables you bring with you except in cases of gross negligence or intent.

• Wear appropriate sportswear and clean indoor training shoes
• Follow instructions from coaches
• Respect your own physical limits
• Report injuries, discomfort, or accidents immediately

§ 9 House rules & studio use

The studio may only be used within the scope of booked services and during published class or open gym times. Current times and available spots can be viewed in the live schedule on Eversports.

It is prohibited to endanger other participants, damage the studio, train while intoxicated or under the influence of drugs, or behave inappropriately. We may refuse access or terminate contracts for important cause in the event of violations.

§ 10 Cancellation, no-show & cancellations

For booked classes and appointments, the cancellation and rebooking rules displayed in the Eversports booking system or in the respective product apply.

Unexcused absence (no-show) or late cancellation may result in fees or forfeiture of sessions according to plan rules.

We reserve the right to cancel individual classes for organizational reasons. Paid services will, where possible, be replaced or credited in such cases.

§ 11 Data protection

Information on the processing of personal data is available in our Privacy Policy. For online shop orders, the section “Online shop (Shopify)” applies additionally. By concluding a contract, you consent – where required – to data processing necessary for contract performance.

§ 13 Delivery, shipping & ownership

Delivery is made to the delivery address you provide in the checkout. Shipping costs and estimated delivery times are displayed before you complete your order.

Details on delivery areas, shipping costs, delivery times, pickup, and tracking are set out in our shipping and delivery conditions at /versand.

Deliveries are made – unless stated otherwise – within Austria and, where offered in the shop, to other EU countries. Partial deliveries are permitted where reasonable for you.

For consumers, the risk of accidental loss or damage passes upon handover to you or a person designated by you to receive the goods.

Ownership of the goods remains with us until full payment has been received (retention of title).

§ 14 Withdrawal, complaints & warranty

Consumers have a statutory right of withdrawal for distance contracts. Details on the withdrawal period, procedure, return shipping costs, and the model withdrawal form are set out in our withdrawal policy at /widerruf.

Please report defects in delivered goods promptly after receipt to office@raedbox.eu, stating your order number. Statutory warranty rights under Austrian law apply.

Gift vouchers and digital services booked via Eversports are not covered by the online shop provisions but by the conditions displayed in the Eversports booking system.

§ 15 Final provisions

Austrian law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers with habitual residence in Austria, the statutory place of jurisdiction at the consumer’s residence applies where mandatory; otherwise Linz is the place of jurisdiction.

If individual provisions of these GTC are invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose.

We may amend these GTC with effect for the future if objective reasons require this (e.g. legal changes, expansion of services). We will inform you appropriately about material changes.